Christmas Closures

The Byfleet office will be closed on the afternoon of Tuesday 9 December.

The Canterbury (Access to HE) office will be closed on the afternoon of Thursday 11 December.

All offices will close at 4:00pm on Friday 19 December 2025.

All offices will re-open at 9:00am on Monday 5 January 2026.

Deadline Dates

Paper exams for Trident Awards security courses and APLH courses:

  • Friday 12 December – last date for you to register courses which start on/between Friday 19 December and Monday 5 January inclusive.

  • Thursday 11 December – last date for LASER to receive exam papers for marking and certification before Monday 5 January.

Online remotely proctored exams invigilated by LASER for APLH courses (only where centre is approved for LASER proctoring):

You will still be able to schedule and deliver remotely proctored exams whilst the offices are closed, however:

  • Learners must have been registered and scheduled on a course run by 12:00 midday Wednesday 17 December.

  • We will not be able to process and certificate any learners who take exams whilst our offices are closed, until on/after Monday 5 January.

  • No support from LASER will be available whilst the offices are closed should you encounter any difficulties (however live chat and phone support will be available as usual for learners via the proctoring system).

  • Before we close, we can only process and certificate learners who have completed the exam by 9:00am Wednesday 17 December. Any exams taken after this date cannot be processed and learners cannot be certificated until on/after Monday 5 January.

Online remotely proctored exams invigilated by the centre for APLH courses only (only where centre is approved for centre proctoring):

  • You will still be able to schedule and deliver remotely proctored exams whilst the offices are closed, however:

    • Learners must have been registered with us by 12:00 midday Wednesday 17 December.

    • We will not be able to process and certificate any learners who take exams whilst we are closed, until on/after Monday 5 January.

    • No IT support will be available whilst the offices are closed should you or your learners encounter any difficulties.

  • Before we close, we can only process and certificate learners for whom we have received confirmation of successful proctoring by 9:00am Wednesday 17 December. Any confirmations received after this date cannot be processed and learners cannot be certificated until on/after Monday 5 January.

Online exams in the classroom invigilated by the centre for Trident Awards security courses and APLH courses (only where centre is approved for online classroom exams):

  • Friday 12 December – last date for you to register courses which start on/between Friday 19 December and Monday 5 January inclusive. 

  • Tuesday 16 December – last date for LASER to receive course paperwork for processing and certification before Monday 5 January.

Ofqual regulated, including Trident Awards, and non-regulated provision

Laser Learning Awards
Cobb House
2-4 Oyster Lane
Byfleet
Surrey
KT14 7DU

Tel: 01932 569894
Email: enquiries@laser-awards.org.uk

Opening Hours
Monday to Thursday: 8.30am-4.30pm
Friday: 8.30am-4.00pm

QAA licensed qualifications (Access to HE Diplomas)

Laser Learning Awards
Canterbury Innovation Centre
University Road
Canterbury
Kent
CT2 7FG

Tel: 01227 949817
Email: accessenquiries@laser-awards.org.uk

Opening Hours
Monday to Thursday: 9.00am-4.30pm
Friday: 9.00am-4.00pm

Our Team

Please click here to view the Management Team.

Out of Hours

For approved trainers only. If you are an approved trainer running a course out of office hours and have an emergency you need to speak to us about, please call 01932 578242.

Please note that learners must not use this number – we will not be able to help learners and cannot give out results from this number. If you have completed a training course and have a query about it, or about your certificate, you must call your training centre. If you have a query about your SIA licence, you must contact SIA directly via your online SIA account. SIA is a separate organisation; we do not issue SIA licences and we are not able to assist you with licence queries.

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